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# Reference Zendesk User Fields

> How can I reference Zendesk requester or assignee fields in variables?

## Question

What variables for Zendesk requester or assignee fields are available, and how do I use those variables?

## Answer

### Default Fields

You can use any field on the requester or assignee object by manually entering the variable like `<%= zendesk.requester.FIELD %>` or `<%= zendesk.assignee.FIELD %>` (you will need to replace the "FIELD" with the field name. The list of default fields and their names is [available here](https://developer.zendesk.com/api-reference/ticketing/users/users/#json-format)

Some examples would be:

Requester Name: `<%= zendesk.requester.name %>`\
Requester Email: `<%= zendesk.requester.email %>`\
Assignee Name: `<%= zendesk.assignee.name %>`\
Assignee Email: `<%= zendesk.assignee.email %>`

### Custom Fields

Due to the nature of custom fields for users, we cannot populate them into our variable picker. The variables are generated in the format of `<%= zendesk.object.user_fields.key_name %>`. You can replace "object" with either "requester" or "assignee" and "key\_name" with the values that appear in the People -> Configuration -> User Fields page under *Field key*.

In the below example, if I wanted to populate a variable for the "SFDC Contact ID" field, I'd enter the variable as `<%= zendesk.requester.user_fields.sfdc_contact_id %>`.

<img src="https://mintcdn.com/floweq/qTjyXXZFRZGoJyz3/kb/howto/images/zendesk_user_fields.png?fit=max&auto=format&n=qTjyXXZFRZGoJyz3&q=85&s=af03836aa1869f1e1281601491345990" alt="Example of Zendesk User Fields" width="674" height="417" data-path="kb/howto/images/zendesk_user_fields.png" />

### Additional Info

With some steps, the format will need to be slightly different. Our team is aware of this and we are working to update steps on a case by case basis. The older format will be like `<%= zendesk_requester.user_fields.key_name %>` or `<%= zendesk_assignee.user_fields.key_name %>`. Note the use of an underscore instead of a space between "zendesk" and "requester".