> ## Documentation Index
> Fetch the complete documentation index at: https://support.floweq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# JIRA Steps

> Overview of the FlowEQ JIRA integration and available steps

JIRA by Atlassian is a widely used issue and project tracking platform for engineering, IT, and operations teams. FlowEQ's JIRA integration lets your team create JIRA issues directly from a Flow in Sidekick without leaving the support context.

**[JIRA](https://www.atlassian.com/software/jira)**

## What You Can Do

* Create new issues in any JIRA project

## Quick Tips

* **API credentials required** — follow the Configuration guide to connect FlowEQ to JIRA using your Atlassian API credentials before adding JIRA steps to your Flows.
* **Custom fields supported** — when building a Create Issue step, you can map custom JIRA fields using the variable picker, so the issue arrives pre-populated with the right data from your ticket or CRM.
* **Escalation flows** — JIRA steps are especially useful in escalation Flows, where a support interaction needs to generate an engineering or operations ticket automatically from Sidekick.