> ## Documentation Index
> Fetch the complete documentation index at: https://support.floweq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Kustomer Steps

> Overview of the FlowEQ Kustomer integration and available steps

Kustomer is a customer service CRM platform that unifies conversations, customer timelines, and support data in a single view. FlowEQ's Kustomer integration lets your team add notes and send emails directly from a Flow in Sidekick.

**[Kustomer](https://www.kustomer.com)**

## What You Can Do

* Add internal notes to Kustomer conversations
* Send emails from within a Kustomer conversation

## Quick Tips

* **API key required** — follow the Configuration guide to generate a Kustomer API key with the correct permissions and connect it to FlowEQ before adding Kustomer steps to your Flows.
* **Notes vs. emails** — use the Add Note step to leave an internal record for your team, and the Send Email step when the action should go to the customer.