> ## Documentation Index
> Fetch the complete documentation index at: https://support.floweq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk Steps

> Overview of the FlowEQ Zendesk integration and available steps

Zendesk is a customer service platform built for support teams to manage tickets, conversations, and customer relationships at scale. FlowEQ connects natively to Zendesk, enabling your team to take action on tickets directly from Sidekick without leaving Zendesk.

**[Zendesk](https://www.zendesk.com)**

## What You Can Do

* Create new support tickets
* Add public comments or internal notes to existing tickets
* Update ticket fields and reassign ticket requesters
* Create or update user records
* Run macros to apply bulk ticket changes
* Create side conversations to loop in other teams
* Search the Zendesk Help Center and surface articles in Sidekick

## Quick Tips

* **Connect before using steps** — a Zendesk admin must log in to Zendesk inside FlowEQ before step types are available. This can be done before agents have FlowEQ accounts.
* **Install from the Marketplace** — install the FlowEQ app from the [Zendesk Marketplace](https://www.zendesk.com/marketplace/) to get Sidekick embedded directly inside Zendesk tickets, so agents can run Flows without switching tabs.
* **Company-level config** — Zendesk steps act on behalf of the connected FlowEQ integration account. Review the Configuration page to understand how company-level credentials affect actions like comments and ticket creation.