This page is not a comprehensive list of all product updates. It will contain customer requested features, changes, and fixes. It will also contain any important updates related to the product.
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August 18, 2025
  • PDF: Create from Template
    • The Flow Builder can now opt to hide individual fields from Sidekick
  • Zendesk: Update Ticket Fields
    • Tags can now be added to tickets by selecting the Ticket Tags field
    • NOTE: At this time, tags can only be added to tickets. They cannot be removed. Please reach out to FlowEQ support if you’re interested in removing individual tags
  • Additional Changes
    • Across many steps in Flow Builder, when selecting a field in a Step, you will no longer be able to choose the same Field twice
    • This change should reduce issues where a value was entered more than once, causing unexpected behaviors