Problem

• When an agent attempts to login to Sidekick, the app in Zendesk continuously loads but never shows available Flows
• An agent logs into Sidekick, but the app loads and then prompts the user to login again
• The agent is able to login to https://app.floweq.com, but Sidekick still shows the login prompt

Solution

Many of these login issues can be caused by adblockers or privacy settings within the browser. We recommend confirming that the agent has no adblockers that may prevent cross-site cookies from functioning. Please ensure adblockers are disabled for your CRM and on app.floweq.com. 

Clear FlowEQ Specific Cookies

We have seen situations where a user is not able to login due to cookies being corrupted in the browser. The steps below outline how to clear the FlowEQ specific cookies for Google Chrome, but should be similar in other browsers as well.

1. Go to this page in Chrome: chrome://settings/content/all
2. Search for "brightreps" and click the trash icon next to all of them
3. Search for "floweq" and click the trash icon next to all of them
4. Refresh app.floweq.com and try to login again
5. Once logged in at app.floweq.com, refresh your CRM

Allow Third-Party Cookies

Incognito or other privacy modes in a browser can cause problems with setting cross-site cookies, which are required for our authentication. Please ensure the agent is not running in Incognito mode.

In Google Chrome, the following steps can be taken to allow third-party cookies and cross-site cookies for specific domains.

1. In Chrome, hit the three dots on the top right -> Settings
2. Click Privacy and Security -> Third Party Cookies
3. Next to "Allowed to use third party cookies" click "Add"
4. Add the following domains:
   • If you are using Zendesk, add your Zendesk domain (like floweq.zendesk.com, be sure to remove https if you copy paste it from the Zendesk tab)
   • [*].floweq.com
   • [*].brightreps.com