Using the Insights (Beta) to review Flow performance and agent activity
Status | Definition |
---|---|
In Flow | The user is active in FlowEQ and presently running a Flow |
Online | The user is actively using FlowEQ but not presently running a Flow |
Away | The user has been inactive in FlowEQ for 10 minutes or more |
Offline | The user is not using FlowEQ presently |
(Flow Sessions Utilized / Flow Sessions Offered) * 100%
(Flows ran where at least one Milestone was reached / Flows ran) * 100