Over the course of handling a ticket, you're likely to gather contact information which should be added to the Requester's profile in Zendesk. However to do so you have to leave the ticket. Or at least you used to - not any more!
You can use the Zendesk: Update Ticket Requester steptype to update the requester right from the FlowEQ app. You can also use the ➕ button to use variables from elsewhere in Zendesk or other systems integrated with FlowEQ to fill in fields automatically.
Title
We recommend keeping this pretty simple, with something like "What are the customer's details?"
If your Zendesk instance focuses on text-based support, this field is likely already available in the ticket Requester. But if you want to give your team the chance to review and edit it, you can click the ➕ button and select the variable Zendesk: Customer Email, or you can type it in manually:
<%= zendesk_customerEmail %>
First Name, Last Name, and Phone
Here your team can be asked to enter the Requester's full name and phone number manually. If the customer already provided these in separate fields when they first submitted their ticket, use the ➕ button to fill in these fields with the appropriate variables for your team members automatically.
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