How to set up the Freshchat integration

Freshchat helps you offer anytime, personalized customer support powered by bot and human assistance across convenient and familiar channels. Once set up, the FlowEQ/Freshchat integration enables the following steptypes:

Freshchat steptypes

• Send Public Message
• Update Conversation
• Create a new Freshdesk ticket

Setting up the Freshchat integration

1. Log into your Freshchat instance
2. Look at your browser's address bar and note your subdomain name. You'll need this later.
   • For example, if your Freshdesk URL begins with mycompany.freshdesk.com, your subdomain name iscompany.
3. Click the Admin gear in the left rail, then click API Tokens.
4. Click Generate Token and copy the API token that appears.
5. Open FlowEQ > Integrations Lab > Freshdesk option, or click here.
6. and click the Set Up button.
7. In the subdomain field, enter the subdomain you noted in step 2.
8. In the API key, paste the API you copied from Freshchat in step 4.
9. Click Save.