Zendesk

You will need a Zendesk administrator to install and configure the FlowEQ Sidekick app in your Zendesk environment. This guide will walk you through the steps to install get the app setup for your agents.

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Installing Sidekick in Zendesk

1. Click here to open Sidekick in the Zendesk Marketplace
2. Click Install
3. In the popup that appears, select your Zendesk subdomain, then click Install.
4. If you haven’t already, log into your Zendesk account. Note that your Zendesk account will require sufficient permissions to install the Sidekick app successfully. If you don’t have these permissions, contact your Zendesk administrator.
5. (Optional) From the App Details page within Zendesk, you may configure the Sidekick app to be restricted to specific groups and roles if you like.
6. Click the Install button at the bottom of the page.
7. The FlowEQ Sidekick app will now appear in the My Apps category in Zendesk. Since your team will likely be using the Sidekick app a lot, you may want to arrange the app so it appears up top in the right panel next to tickets. To do this, click the Reorder apps button.
8. Under Location, click Ticket , then click on the dots next to the FlowEQ Sidekick app, and drag it to the top of the list. This will ensure the Sidekick app will appear up top in the right rail when your team handles a ticket. Alternatively, drag the app to any other position that suits your team best.
9. When done, click the four squares in the top right, then click Support to return to your teams support tickets.