What You Can Do
- Add internal notes to Kustomer conversations
- Send emails from within a Kustomer conversation
Quick Tips
- API key required — follow the Configuration guide to generate a Kustomer API key with the correct permissions and connect it to FlowEQ before adding Kustomer steps to your Flows.
- Notes vs. emails — use the Add Note step to leave an internal record for your team, and the Send Email step when the action should go to the customer.