Email templates are great for simple issues. but they become less useful when you have to copy and paste parts of your message from systems outside of Kustomer. Use the Kustomer: Send Email Message steptype to create message templates and automatically fill them with details pulled from other FlowEQ-connected systems.

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Title

The title appears up top in Sidekick when your team reaches this step in the Flow.

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Send Email - Run Automatically?

Check this box if you want to send the email message immediately when your team reaches this step in the Flow. If left unchecked, it will allow your team to edit the message before it is sent.

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Subject

Enter the subject line of the email message here. You can write anything you want here and use FlowEQ variables with the button to pull in details from other FlowEQ-connected systems.

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Hide Field in Sidekick?

Check this box to prevent your team from seeing or editing the subject line in Sidekick.

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Message

Enter the body of your email message here. Similar to the Subject field, you can write anything you like here and use FlowEQ variables to pull in details from other systems integrated with FlowEQ.

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Hide Field in Sidekick?

Similar to the Subject field checkbox, check this box to prevent your team from seeing or editing the contents of the email body in Sidekick.