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Beyond using FlowEQ to file new complaints and quality processes from your CRM, you can also use the Arena: Update Quality Process to edit and add more details to existing processes.
This step will not be able to run if the Arena: Create Quality Process step has not previously run on the CRM record or ticket.When a quality process (a complaint for example) is created using the Arena: Create Quality Process steptype, FlowEQ will associate that complaint with the CRM record or ticket it was created from.

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Step Configuration

In addition to the general step configuration options, this step has the following specific options that can be configured.

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Hide Attachment options?

If all you need is field data passed from your CRM into Arena, check this box to hide the prompt for your team to upload files. Leave this box unchecked if you want your team to upload files like PDF documents or photos.

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Template

Use this field to select the type of quality process in Arena you wish to update. For example, complaint or CAPA.

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Step Updates — update step assignee / due date / Completion

Use this table to specify if you want to update the Assignee, Due Date, or mark the step as Completed for the selected Quality Process step in Arena.

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Order

Use this field to set the order in which the Arena fields will be displayed in Sidekick.

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Step to Update

Chose the specific step you wish to update within the selected Quality Process Template.

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Update Field

Choose either Assignee, Due Date, or Completed.

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Value

This column will vary based on the Update Field selected.
  • If Assignee is selected, a list of users is available. You can choose the name of the Arena user you wish to assign the step to.
  • If Due Date is selected, enter the due date you wish to set for the step.
  • If Completed is selected, you can toggle the checkbox to mark the step as completed.

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Choose Attributes to Update

Use this table to specify the Arena Quality Process fields you wish to update, and what to update them with.

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Order

Use this field to set the order in which the Arena fields will be displayed in Sidekick.

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Attribute

Select the attribute associated with your earlier Template selection you wish to update.

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Attribute Type

Specify the type of Attribute field to be updated from the following options: Array, Date, Number, Single Line, and Text.

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Value Type

Specify the type of value, template or Field, to be written into the specified Attribute field

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Value

Enter the actual values you want to be written into the specified Attribute field. You can hard code the values, or use the button to pull data as a variable from your CRM ticket fields and other FlowEQ-connected systems, or both.
When updating multi-select dropdown fields in Arena, you can separate values using a semicolon (;) or a comma (,).If your value contains either of those characters, you can enter each value on a new line in Flow Builder. This will tell us not to separate the values by those characters. When your value is only one line and contains either of those, simply add a blank line below it to avoid splitting the value.
Last modified on January 27, 2026