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If you’re using our Sidekick browser extension, you may find yourself outside of Zendesk but needing to create a new ticket for an issue or customer. You could also be in a ticket but needing to make a separate ticket for another team or reason. This is where the Zendesk: Create Ticket steptype comes in handy. With this step, you can create a Zendesk ticket, fill in its subject and description, then assign it to any particular assignee and group. You can even set ticket field values - all in one step. When your team reaches this step in Sidekick, they’ll have the ability to edit these values unless the “Automatically Run Step” checkbox (see below) is checked. You can mandate that your team fills in particular ticket fields before they move on to the next step.

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Step Configuration

In addition to the general step configuration options, this step has the following specific options that can be configured.

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Subject

Enter the subject line of the new Zendesk ticket here.

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Description

Enter the description (aka the main body of the ticket) here.

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Assignee

Select an assignee from this drop-down field for the new ticket. You can also turn on the Direct Entry switch to the right of the field to type in an assignee directly, without choosing from a dropdown.

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Group

Select a group from this drop-down field for the ticket. Again, you can also turn on the Direct Entry switch to the right to type in a group name.

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Enter Values

Here you can also set the field values in the new ticket. Select the desired ticket field from the Field Name dropdown, then select or type in the value for that ticket field in the Value field.

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Required

Check this box if you want to mandate this particular field be filled in before proceeding to the next step.
Last modified on May 7, 2026