Chances are, if your customer has contacted you about an issue, there’s a non-zero chance they could churn and you could lose business. Applying coupons given qualifying events or at your team’s discretion can be an effective way of delivering a moment of delight to your customers.When your team reaches the point where a customer should have a coupon applied to their subscription, use the Recurly Apply Coupon to Account steptype to issue that coupon without leaving the support ticket or case.
Use this field to set the email address to looked up in Recurly to find the customer. You can pull in the customer’s email address from your CRM automatically by using the variable button and selecting the best field in your CRM for capturing your customer’s email.
Use this field to specify a currency different from US Dollars. For more information on which currencies Recurly supports, we recommend reading this Currencies article from Recurly.
